Privacy Policy
Effective Date: July 1, 2026
Firestop Depot ("Firestop Depot," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://firestopdepot.com/ (the "Website"), purchase products, create an account, contact us, or otherwise interact with our services.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of the Website, and from trusted third-party service providers.
Information You Provide
When you interact with our Website, you may provide:
- Full name
- Company name (if applicable)
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Payment information
- Communications submitted through our contact form
- Customer support requests
Payment information is securely processed by our payment providers. Firestop Depot does not store complete credit or debit card numbers on its servers.
Information Collected Automatically
When you browse our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Products viewed
- Time spent on pages
- Date and time of access
- Shopping cart activity
- Purchase history
- Cookie identifiers
This information helps us improve the performance, security, and functionality of our Website.
2. How We Use Your Information
We use your personal information for legitimate business purposes, including to:
- Process and fulfill orders
- Verify payments
- Deliver products
- Provide order confirmations
- Respond to customer inquiries
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our Website
- Analyze Website performance
- Personalize your shopping experience
- Comply with legal obligations
- Enforce our Terms of Service
- Send transactional communications
- Send promotional communications when permitted by applicable law
3. Marketing Communications
If you subscribe to our marketing communications, we may send newsletters, product announcements, promotions, and special offers.
You may unsubscribe at any time by:
- Clicking the "Unsubscribe" link included in marketing emails; or
- Contacting us directly.
Customers located in Canada will receive promotional email communications only where permitted by applicable Canadian law or where valid consent has been obtained.
4. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to improve user experience and enhance Website functionality.
Cookies may be used to:
- Maintain shopping cart functionality
- Remember user preferences
- Authenticate customer sessions
- Improve Website performance
- Analyze Website traffic
- Measure marketing effectiveness
- Detect fraudulent activity
You may configure your browser to refuse cookies; however, certain features of the Website may not function properly.
Please refer to our Cookie Policy for additional information.
5. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that enables us to sell products and services online.
When you place an order, certain information is processed through Shopify's secure infrastructure in accordance with Shopify's own privacy practices.
For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.
6. Payment Processing
Payments made through our Website are processed by secure third-party payment providers.
Firestop Depot does not retain complete payment card information.
Payment processors independently collect and process payment information in accordance with their respective privacy policies and applicable payment security standards.
7. Third-Party Service Providers
To operate our business, we may share necessary information with trusted service providers, including:
- Payment processors
- Shipping carriers
- Logistics providers
- Fraud prevention providers
- Customer service platforms
- Marketing providers
- Website analytics providers
- Cloud hosting providers
These providers receive only the information reasonably necessary to perform services on our behalf.
8. Shipping Providers
To deliver your purchases, we may share your shipping information with carriers including, but not limited to:
- UPS
- FedEx
- DHL
- Other authorized transportation providers
Information shared may include:
- Name
- Shipping address
- Telephone number
- Email address (where required)
- Package details
9. Legal Compliance
We may disclose personal information where required to:
- Comply with applicable laws
- Respond to court orders
- Respond to lawful governmental requests
- Protect our legal rights
- Prevent fraud
- Protect customers
- Enforce our Terms of Service
10. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
- Destruction
Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Meet accounting and tax requirements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
12. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request information regarding data processing
- Object to certain processing activities where applicable
To exercise these rights, please contact us using the contact information provided below.
13. California Residents
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.
Subject to applicable law, eligible California residents may request:
- Access to personal information collected
- Correction of inaccurate information
- Deletion of eligible personal information
- Information regarding categories of personal information collected
- Information regarding categories of third parties with whom information has been shared
Firestop Depot does not discriminate against customers who exercise their applicable privacy rights.
14. Canadian Residents
For customers located in Canada, Firestop Depot handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
Marketing communications will be sent only where permitted by law or where appropriate consent has been obtained.
15. Children's Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information.
16. External Links
Our Website may contain links to third-party websites.
Firestop Depot is not responsible for the privacy practices, policies, or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs.
Any updates become effective upon publication on https://firestopdepot.com/ unless otherwise required by applicable law.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.
18. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise any applicable privacy rights, please contact us.
Firestop Depot
Miami, Florida, USA
Website:
Customer Service Hours:
Monday – Friday
8:00 AM – 5:00 PM (Eastern Time)
Please contact us by email or through the contact form available on our Website.