Terms of Service

Effective Date: July 1, 2026

Welcome to Firestop Depot. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this website.

Throughout these Terms, the words "Firestop Depot," "we," "our," and "us" refer to the operator of this website.

1. Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age.
You have the legal authority to enter into binding agreements.
All information you provide is accurate, complete, and current.
You will use this website only for lawful purposes.

2. Professional Use

Firestop Depot specializes in products intended for passive fire protection and firestopping applications.

Our products are designed primarily for commercial, industrial, and professional construction environments and should only be selected, installed, and used by qualified contractors, licensed professionals, or individuals with appropriate technical knowledge.

The purchaser is solely responsible for determining whether a product is appropriate for the intended application.

3. Product Information

We strive to ensure that all product descriptions, specifications, photographs, pricing, and availability are accurate.

However, we do not guarantee that any information published on this website is free from errors, omissions, or inaccuracies.

We reserve the right to:

Correct errors at any time;
Update product information without prior notice;
Modify pricing;
Discontinue products;
Limit product quantities;
Refuse service to anyone where permitted by law.

Product images are provided for illustration purposes and may differ slightly from the actual product.

4. Pricing

All prices displayed on this website are listed in U.S. Dollars (USD).

Prices are subject to change without notice.

Applicable taxes and shipping charges will be calculated during checkout.

We reserve the right to correct pricing errors before processing any order.

5. Orders

Submitting an order does not constitute acceptance of the order.

All orders are subject to review and acceptance.

Firestop Depot reserves the right, at its sole discretion, to:

Reject any order;
Cancel any order before shipment;
Limit purchase quantities;
Request additional verification;
Refuse transactions suspected of fraud, abuse, unauthorized resale, or unlawful activity.

If payment has already been processed for a canceled order, a full refund will be issued.

6. Payment

Payment must be completed before an order is processed.

We accept the payment methods made available during checkout through Shopify Payments and other authorized payment providers.

Firestop Depot does not store complete payment card information.

All payment transactions are processed using secure third-party payment processors.

7. Order Cancellation

Customers may cancel an order only before the order has been shipped.

Once an order has been transferred to the shipping carrier, courier, postal service, or freight provider, cancellation is no longer possible.

After shipment, customers must follow our Returns & Refund Policy if the product qualifies for return.

8. Shipping

Shipping times provided on our website are estimates only.

Processing generally requires one to three (1–3) business days.

Estimated delivery times within the United States typically range from three to five (3–5) business days, although deliveries to remote areas or longer-distance destinations may require additional transit time.

International shipments, including shipments to Canada, may be subject to customs inspections or delays outside our control.

Additional information is available in our Shipping Policy.

9. Returns and Refunds

Returns are governed exclusively by our Returns & Refund Policy.

Unless otherwise stated:

Return requests must be submitted within thirty (30) business days after confirmed delivery.
Returned products must remain unopened.
Original manufacturer packaging must remain sealed and undamaged.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs.
A fifteen percent (15%) restocking fee may apply.

Products that have been opened, installed, modified, damaged, or used are not eligible for return.

10. Manufacturer Warranties

Firestop Depot does not provide any independent warranties.

Any warranty applicable to a product is offered exclusively by the original manufacturer.

To the fullest extent permitted by law:

Products are sold "AS IS" and "AS AVAILABLE."
We disclaim all express and implied warranties except those that cannot legally be excluded.
This includes, without limitation:
Merchantability;
Fitness for a particular purpose;
Non-infringement;
Performance expectations beyond the manufacturer's published specifications.

11. Product Disclaimer

Firestop products are technical construction materials whose performance depends on proper system selection, installation, inspection, maintenance, and compliance with applicable building codes.

Firestop Depot does not provide engineering services, code compliance certification, fire rating certification, or installation supervision.

The purchaser assumes full responsibility for:

Product selection;
Design compatibility;
Installation methods;
Compliance with local, state, provincial, and federal building regulations;
Compliance with manufacturer instructions;
Verification that the installed assembly meets applicable fire-resistance requirements.

Improper installation may significantly reduce or eliminate the intended fire-resistance performance of a product.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Firestop Depot shall not be liable for any:

Direct damages;
Indirect damages;
Incidental damages;
Consequential damages;
Special damages;
Punitive damages;
Loss of profits;
Loss of revenue;
Loss of business opportunities;
Construction delays;
Property damage;
Personal injury;
Code violations;
Inspection failures;
Costs of replacement labor or materials,
arising from:
Product misuse;
Improper installation;
Incorrect product selection;
Failure to follow manufacturer instructions;
Failure to comply with applicable building codes;
Delayed deliveries beyond our reasonable control;
Any use of products purchased from our website.

Our maximum liability shall never exceed the purchase price paid for the product giving rise to the claim.

13. Force Majeure

Firestop Depot shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

Natural disasters;
Hurricanes;
Floods;
Fires;
Labor disputes;
Supply chain interruptions;
Government actions;
Transportation disruptions;
Carrier delays;
Power failures;
Internet outages.

14. Intellectual Property

All content on this website, including but not limited to:

Logos;
Graphics;
Images;
Product organization;
Website design;
Text;
Icons;
Software;
Layouts;
Trademarks (excluding third-party trademarks),
is owned by or licensed to Firestop Depot and is protected by applicable intellectual property laws.

No portion of this website may be copied, reproduced, distributed, or used without prior written permission.

Third-party trademarks, including manufacturer names and product marks, remain the property of their respective owners and are used solely for identification purposes.

15. Acceptable Use

You agree not to:

Use the website for unlawful purposes;
Attempt unauthorized access to our systems;
Upload malicious software;
Interfere with website operations;
Copy or scrape website content without authorization;
Submit false or fraudulent orders.

Violation of these Terms may result in suspension or termination of access.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

18. Dispute Resolution

Any dispute arising out of or relating to these Terms, your use of this website, or any purchase made through Firestop Depot shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.

By using this website, you expressly consent to the exclusive jurisdiction and venue of those courts and waive any objection based on jurisdiction, venue, or forum non conveniens.

19. Indemnification

You agree to defend, indemnify, and hold harmless Firestop Depot, its owners, officers, employees, affiliates, contractors, suppliers, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your use of this website;
Your violation of these Terms;
Your misuse or improper installation of products purchased from Firestop Depot;
Your violation of any applicable law or third-party rights.

20. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon posting on this website unless otherwise required by applicable law.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

21. Contact Information

If you have questions regarding these Terms of Service, please contact us.

Firestop Depot

Miami, Florida, USA

Customer Service Hours:

Monday–Friday

8:00 AM – 5:00 PM

Please contact us by email or through the contact form available on our website.

Este documento está preparado para Shopify y refleja las políticas comerciales que proporcionó tu cliente. El siguiente paso recomendable es redactar la Privacy Policy, adaptándola a Shopify, EE. UU., Florida, California (CCPA/CPRA) y Canadá (PIPEDA), para que el conjunto de políticas sea coherente y cumpla con las mejores prácticas legales.