Returns & Refund Policy
Effective Date: July 1, 2026
At Firestop Depot, customer satisfaction is important to us. Because we sell specialized passive fire protection and firestopping products intended primarily for professional use, all returns are subject to the conditions outlined in this Returns & Refund Policy.
This policy applies to all purchases made through https://firestopdepot.com/.
By placing an order, you acknowledge and agree to this Returns & Refund Policy.
1. Return Eligibility
Customers may request a return within thirty (30) business days from the date the order is confirmed as delivered according to the shipping carrier's tracking information.
To qualify for a return, all of the following conditions must be met:
- The return request must be submitted within the applicable return period.
- The product must be unused.
- The product must not have been installed.
- The product must not have been opened.
- The manufacturer's original packaging must remain completely sealed, intact, and unaltered.
- All original labels, manuals, accessories, and packaging materials must be included.
- The product must be received in resalable condition.
Products that do not meet these requirements will not be eligible for a refund.
2. Non-Returnable Items
For safety, quality assurance, and inventory integrity, the following items are not eligible for return:
- Opened products
- Installed products
- Used products
- Products with damaged or altered packaging
- Products missing original components or accessories
- Products returned after the thirty (30) business-day return period
- Products damaged due to misuse, improper handling, or improper storage
- Special-order or custom products, where applicable
- Clearance, closeout, or final sale items, unless otherwise required by law
Firestop Depot reserves the right to determine whether a returned product meets the requirements for resale.
3. Return Authorization
Before returning any product, customers must contact Firestop Depot to request return authorization.
Unauthorized returns may be refused or returned to the sender at the customer's expense.
Approval of a return authorization does not guarantee that a refund will be issued. All returned products are subject to inspection upon receipt.
4. Return Shipping
Customers are responsible for arranging and paying all return shipping costs unless otherwise required by applicable law.
Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transit.
We recommend using a shipping service that provides tracking and shipping insurance.
Firestop Depot is not responsible for products that are lost or damaged during return shipment.
5. Restocking Fee
Because our products require inspection and inventory verification before being returned to stock, approved returns are subject to a fifteen percent (15%) restocking fee.
The restocking fee will be deducted from the total refund amount.
This fee helps offset costs associated with inspection, handling, quality verification, and inventory processing.
6. Original Shipping Charges
Original shipping charges are non-refundable.
If expedited shipping was selected during checkout, the additional shipping cost will not be refunded.
Only the eligible purchase price of approved returned products may qualify for refund, less any applicable deductions described in this policy.
7. Inspection Process
All returned products are carefully inspected after arrival at our designated warehouse.
Firestop Depot reserves the right to determine whether:
- The product has been opened
- The packaging has been altered
- The product has been installed
- The product has been damaged
- The return complies with this policy
If the returned product fails inspection, the refund request may be denied.
8. Refund Processing
Once an approved return has been received and inspected, eligible refunds will be processed using the original method of payment whenever possible.
Please allow a reasonable processing period after approval for your financial institution or payment provider to complete the transaction.
Processing times may vary depending on your payment provider.
9. Damaged or Incorrect Items
If you receive a product that is damaged during shipping or if you receive an incorrect item, please contact Firestop Depot as soon as reasonably possible after delivery.
To assist with the review of your request, we may ask you to provide:
- Your order number
- Photographs of the product
- Photographs of the shipping package
- Photographs of any shipping labels
- A description of the issue
Firestop Depot will review each case individually and, where appropriate, work with the shipping carrier or provide a suitable resolution.
10. Manufacturer Defects
Firestop Depot does not manufacture the products sold on this Website.
If you believe a product contains a manufacturing defect, your claim may be subject to the warranty provided by the original manufacturer.
Where appropriate, we may assist you in contacting the manufacturer; however, Firestop Depot does not provide independent product warranties beyond those required by applicable law.
11. Order Cancellations
Orders may be canceled only before they have been transferred to the shipping carrier.
Once an order has been shipped, it cannot be canceled.
After delivery, any eligible return will be processed exclusively in accordance with this Returns & Refund Policy.
12. Refused Shipments
Customers who refuse delivery without prior authorization from Firestop Depot may be responsible for:
- Return shipping charges
- Carrier fees
- Storage fees
- Applicable restocking fees
- Any additional costs incurred by Firestop Depot
These amounts may be deducted from any eligible refund.
13. Exchanges
Firestop Depot does not guarantee product exchanges.
If an exchange is approved at our sole discretion, it will be processed only after the original returned product has been received, inspected, and approved.
In most cases, customers should place a new order for the desired product while the original return is being processed.
14. Limitation of Refund Rights
Firestop Depot reserves the right to deny any refund request that does not comply with this Returns & Refund Policy or where fraud, abuse, misuse, or other improper activity is reasonably suspected.
Nothing in this policy limits any rights that cannot be excluded under applicable law.
15. Changes to This Policy
Firestop Depot reserves the right to modify or update this Returns & Refund Policy at any time.
Any changes become effective immediately upon publication on https://firestopdepot.com/ unless otherwise required by applicable law.
Customers are encouraged to review this policy periodically before making a purchase.
16. Contact Us
If you have any questions regarding this Returns & Refund Policy or wish to request a return authorization, please contact us.
Firestop Depot
Miami, Florida, USA
Website:
Customer Service Hours:
Monday – Friday
8:00 AM – 5:00 PM (Eastern Time)
Please contact us by email or through the contact form available on our Website.